Effective Date: 3/13/2025
Welcome to Urban Kingdom, your destination for fast, high-quality, same-day custom t-shirt printing. By using our services and website, you agree to the following Terms of Service (“Terms”). Please read them carefully.
General Terms
By accessing or using our website (www.MyUrbanKingdom.com) placing an order, or using our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these Terms, you should choose not to use our services.
Custom Design and Content
Ownership: You retain ownership of the content and designs you submit for printing. However, by submitting content to us, you grant Urban Kingdom, a non-exclusive, royalty-free license to use, reproduce, and display the content for the purpose of fulfilling your order.
Intellectual Property: You represent that you own or have the necessary rights to use any text, images, logos, or other content you submit. You agree not to submit any content that infringes on the intellectual property rights of others, is unlawful, offensive, or violates any applicable laws.
Order Processing
Order Confirmation: After you place an order, you will receive an order confirmation email. This email does not signify acceptance of your order. Your order is accepted once the custom printing process begins.
Production Time: Production typically takes 1 day, 3-5 business days, 7-14 days depending on the complexity of the design and order volume. Shipping times are additional.
Order Modifications: Once an order is placed, modifications (such as design changes, size changes, etc.) cannot be guaranteed. Please review your design and order details carefully before submitting.
Pricing
All prices are listed in US Currency and are subject to change. The total cost of your order, including any applicable taxes, shipping fees, and discounts, will be provided at checkout.
Payment
We accept payments via credit/debit card, invoice, or online order. Payment must be completed before production begins.
Custom Orders
Custom t-shirts, including those with personalized designs, are made to order. As a result, we can exchange or offer store credit only within two (2) weeks with the receipt and tag attached. We do not accept worn or used items.
Defective or Incorrect Items
If you receive a defective t-shirt or the wrong design, please contact us within 14 days of receiving your order. We will offer a replacement or store credit, depending on your preference. To ensure a smooth process, please provide clear photos of the issue. Please note: The tags must be attached, the order # or receipt must be provided, and the item must be unworn.
Size Issues
We recommend double-checking the sizing chart before placing your order to ensure the correct size. If you’re unsure about the size, feel free to reach out to us for assistance. We cannot accept returns due to size-related issues.
Shipping Fees
Shipping fees are non-refundable.
Cancellation
Orders can only be canceled within 24 hours of purchase. After this period, production of the custom item will begin, and cancellations will not be accepted.
Shipping
Shipping Methods and Costs: We offer several shipping options at checkout. Shipping fees are calculated based on your location and selected shipping method.
Delivery Time: Shipping times are estimated and can vary depending on your location. My Urban Kingdom is not responsible for delays caused by shipping carriers or weather conditions.
Order Tracking: Once your order ships, you will receive a tracking number via email. Please use this to track your order’s progress.
Limitations of Liability
Product Quality: While we strive to deliver high-quality custom t-shirts, we do not guarantee perfection in every detail, such as slight color variations or minor imperfections.
Damaged Products: In the event that your order is damaged during shipping, please contact us immediately with a photo of the damage, and we will resolve the issue.
No Liability for Loss: [Your Store Name] is not responsible for any indirect, incidental, or consequential damages that may arise from using our products or services.
Privacy and Security
We respect your privacy. For more details, please refer to our Privacy Policy, which explains how we collect, use, and protect your personal information.
Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on our website, and the effective date will be updated accordingly. By continuing to use our services after such changes, you agree to the updated Terms.
Contact Us
If you have any questions or concerns about these Terms of Service, please feel free to contact us at:
www.MyUrbanKingdom.com
Urban Kingdom
6359 NE Martin Luther King Jr Blvd, Portland, OR 97211
[email protected]
(503) 954-1837
Thank you for choosing Urban Kingdom! If you have any questions or concerns, feel free to contact us at [email protected]. We will be happy to assist you!
We appreciate your business and look forward to bringing your designs to life.